FAQ's
What are the shipping options available in India?
Currently, we offer standard shipping as our sole shipping option within India. Standard shipping typically takes 3-7 business days for delivery, though actual delivery times may vary based on the destination and other factors.
How can I track my order?
A tracking link is included in the menu of our brand website 'Track order's and also in confirmation email you receive after placing your order. You can also track your order directly using this link: Track Order
Are there any shipping charges?
No, all prices displayed on our website include shipping charges, so there are no additional shipping fees at checkout. Additionally, taxes are also included in the final price you see when placing your order. Therefore, the price you pay covers both the cost of the item and any associated shipping charges and taxes.
Do you have international shipping?
Currently, we do not offer international shipping services. Our shipping services are limited to domestic addresses within India. We're constantly evaluating options to expand our shipping capabilities in the future, so please stay tuned for any updates regarding international shipping.
What payment methods do you accept? Are Cash on Delivery (COD) options available?
We offer a range of convenient payment methods for our customers, including:
1. UPI options such as Paytm, BHIM PhonePe, and Google Pay.
2. Credit/debit card payments.
3. Net banking.
4. Wallets.
5. Pay later options.
In addition, we also provide Cash on Delivery (COD) as an alternative payment method for your convenience.
How do I care for the clothing items?
To care for clothing items with high-density screen prints, follow these guidelines:
1. *Machine Wash*: Turn the garment inside out before washing with cold water and a gentle cycle.
2. *Mild Detergent*: Use a mild detergent to preserve both the fabric and the print.
3. *Avoid Bleach*: Refrain from using bleach or harsh chemicals to prevent damage to the fabric and print.
4. *Gentle Drying*: Hang dry whenever possible to prevent shrinkage and preserve the print. If using a dryer, use a low heat setting.
5. *Ironing*: Iron inside out on a low heat setting to avoid direct contact with the print, minimizing the risk of fading or cracking.
6. *Storage*: Store in a cool, dry place away from direct sunlight to maintain color and quality over time.
What is your return and exchange policy?
You can review our return and exchange policy on our website by visiting the following link: Return & Exchange Policy. This page outlines the details regarding our policies and procedures for returns and exchanges. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
Are out-of-stock items restocked?
Once our stock is depleted, we do not restock items as we offer limited edition designs. Each design is uniquely crafted and produced in limited quantities, making them exclusive to our customers. We recommend keeping an eye on our latest releases to discover new designs and ensure you don't miss out on your favorites.
Can I pre-order upcoming releases
While we occasionally offer pre-orders for upcoming releases, it's a rare occurrence. We recommend staying updated on our website and social media channels for any announcements regarding pre-order opportunities. Keep an eye out for special releases and be sure to act fast if pre-orders become available.
How can I reach your customer support?
You can reach our customer support team through various channels:
1. Email:
- admin@ofdarac.com
- ofdarac@gmail.com
2. Direct Message (DM) on Instagram:
- @ofdarac
3. WhatsApp:
- Contact Number: +91 85957 60997
4. Customer Support Link:
- Contact Us - Navigate on our website, go to the menu, select "Support," and click on "Contact Us."
Feel free to reach out to us through any of these channels, and our team will be happy to assist you with any inquiries or concerns you may have.
Can I wholesale your products for my store?
Certainly! If you're interested in wholesaling our products for your store, please feel free to reach out to us through any of the following contact details:
Email:
- admin@ofdarac.com
- ofdarac@gmail.com
Direct Message (DM) on Instagram:
- @ofdarac
WhatsApp:
- Contact Number: +91 85957 60997
You can contact us using any of these methods, and our team will be happy to discuss wholesale opportunities with you.
What is the average delivery time for orders in India?
The average delivery time for orders within India is typically seven working days from the date it is out for delivery. Please note that delivery times may vary depending on factors such as location and any unforeseen circumstances.